I hate Mondays. Ok ok so I know by quoting Garfield I should be paying royalty to him. But the wicked thing is that we'd be expecting Mondays to hit us on the palm and not face on. Maybe I wasn't ready for it and that I drop my guard. Maybe it's just me, because yerterday was a major headache for me!
I had a major customer (don't want to mention the name here) has placed delivery of our units to eight sites in Klang Valley, not knowing that we have ran out of stock!! Some of the deliveries had to be made tomorrow. Knowing that we need at least 3 weeks to manufacture and sent to us, I am screwed. Their stores are opening tomorrow. What should I do? I literally had to beg this customer of mine to delay the store opening and requested him to give me another Purchase Order of 12 units for eight stores on the phone. I told the truth that we have ran out of stock and I apologised on behalf of my company that we did not track the stock level. That's the easy part.
The rough part came when I need to place these orders to Singapore where our production plant is. My customer has specifically said they can delay the store opening for only 1 week, "get me the units or I get someone else to do it." I told him that i will try my obsolute best to get it for him in one week time. (I know I am getting myself into a real big problem). So, immediately he faxed over a PO for 12 units and i immediately booked it in to Singapore. I have spent in total 2 hours on the phone talking to my commercial and counterpart in Singapore to help produce these 12 units. In the end, the results I got, "I'm sorry, the best we can do is 2-3 weeks delivery".
So again I reiterate "I hate Monday (maybe just this one in particular)" plus I'm dead meat. (rotten type)
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